Olivkart.com - Privacy and Policy

Privacy Policy

Welcome to “Olivkart.com”. At Olivkart FZE LLC, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, and secure your data when you interact with our website.

By accessing or using Olivkart.com, you agree to the terms and practices described in this Privacy Policy.

Information We Collect:

Personal Information:

When you create an account, place an order, or subscribe to our newsletter, we collect personal details such as your name, email address, shipping address, and payment information.

Automatically Collected Information:

We utilize cookies and similar technologies to gather information about your browsing activities, preferences, and device information.

Product Reviews and Ratings:

If you choose to leave a product review or rating, we may collect the content you submit along with your username.

How We Use Your Information:

Order Processing:

Your personal information is used to process and fulfill your orders, including shipping and payment processing.

Communication:

We may use your email address to send you order confirmations, shipping updates, and newsletters if you opt-in.

Product Improvement:

Your feedback and browsing behavior help us enhance our website, products, and services.

Marketing:

With your consent, we may use your information to provide you with promotional offers, newsletters, and other marketing communications.

Sharing Your Information:

Third-Party Service Providers:

We may share your information with third-party service providers who assist us with order fulfillment, payment processing, and website functionality.

Legal Compliance:

Your information may be disclosed when required by law or to protect our rights, privacy, safety, or property.

Your Choices:

Opt-Out:

You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us.

Access and Update:

You can access and update your account information by logging into your Olivkart.com account.

Security:

Industry-standard security measures are employed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Children’s Privacy:

Olivkart.com is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Summary of Privacy Policies:

‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

“www.olivkart.com will not pass any debit/credit card details to third parties’’

‘’ www.olivkart.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.olivkart.com) cannot guarantee the security of any information that is disclosed online’’

‘’The www.olivkart.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

Changes to this Privacy Policy:

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [info@olivkart.com].

Thank you for choosing Olivkart.com for your natural health and wellness needs.

Olivkart FZE LLC

Shipping & Delivery Policy

Refund Policy

Delivery Policy for Olivkart FZE LLC

Welcome to “Olivkart.com”. At Olivkart FZE LLC, we are committed to delivering your natural products in a timely and efficient manner. Our Delivery Policy outlines the details of our delivery process for both local and international orders.

UAE Delivery Fees will be a Flat Rate of AED: 15 and for FAR Area in UAE the Fees will be AED: 35, Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.

By making a purchase on Olivkart.com, you agree to the terms outlined in this Delivery Policy.

Delivery Time Duration:

Local Orders (UAE):

For orders within the United Arab Emirates (UAE), please expect delivery within 3 working days from the date of order confirmation.

International Orders:

For international orders, please allow 10 to 12 working days for delivery from the date of order confirmation.

Order Processing:

Order Confirmation:

Once your order is placed, you will receive an order confirmation email with details of your purchase.

Order Processing:

Orders are processed promptly, and our team works diligently to prepare and dispatch your products.

Delivery Partners:

We partner with reliable and reputable courier services to ensure the safe and secure delivery of your natural products.

Tracking Orders:

Local Orders (UAE):

For local orders, you will receive a tracking number in the shipping confirmation email, allowing you to track your order’s progress.

International Orders:

International orders will also be provided with a tracking number for monitoring the delivery status.

Refund Process:

Contact Customer Service:

In the event of delivery issues, please contact our Customer Service team at [customer-service@olivkart.com] with your order number and details of the issue.

Refund Confirmation:

Upon confirming the need for a refund, we will initiate the process. Please allow 10 working days for the refunded amount to be credited to your account. The refunded amount will exclude any applicable service charges.

Conditions for Refund:

Refunds are only processed after confirming the need for a refund with our Customer Service team.

Service charges are non-refundable and will be deducted from the total refund amount.

SANCTIONED CONTRIES where olivkart is not providing delivery services.

Afghanistan

Belarus

Bosnia and Herzegovina

Burundi

Central African Republic

Cuba

Democratic Republic of the Congo

Guinea

Guinea-Bissau

Haiti

Iran

Iraq

Lebanon

Libya

Mali

Moldova

Myanmar

Nicaragua

North Korea

Russia

Somalia

South Sudan

Sudan

Syria

Tunisia

Venezuela

Yemen

Zimbabwe

Regions:

Crimea

Donetsk

Luhansk

Kherson

Zaporizhian

Disclaimer: – Which Countries are Restricted by Payment Gateway in UAE, There we are not Providing our Services.

Contact Us:

If you have any questions or concerns about our Delivery Policy or the delivery of your order, please contact our Customer Service team at [support@olivkart.com].

Thank you for choosing Olivkart.com. We appreciate your trust in us to deliver your natural health and wellness products.

Olivkart FZE LLC

Refund & Cancellation Policy

Cookies Policy

Refund Policy for Olivkart FZE LLC.

Welcome to “Olivkart.com”. At Olivkart FZE LLC, we prioritize your satisfaction with our range of natural products. In the event that you are not completely satisfied with your purchase, our Refund Policy is designed to facilitate a fair and transparent process.

By making a purchase on Olivkart.com, you agree to the terms outlined in this Refund Policy.

Refund Eligibility:

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving the item to initiate the refund process.

Incorrect Product Shipment:

If you receive the wrong product, please notify us within 7 days of receiving the item, and we will arrange for the correct product to be shipped to you.

Refund Process:

Contact Customer Service:

To initiate a refund, please contact our Customer Service team at [support@olivkart.com] with your order number, a description of the issue, and supporting evidence such as photos of the damaged or incorrect product.

Return Authorization:

If a return is necessary, our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to return the product.

Return the Product:

Securely pack the product, include the RA number, and ship it to the address provided by our Customer Service team.

Verification and Approval:

Upon receiving the returned item, we will verify the issue. If the return is approved, we will process the refund.

Refund Timeframe:

Once your return is approved, please allow up to 10 working days for the refunded amount to be credited to your account. Please note that the refunded amount will be exclusive of any service charges, which will be deducted from the total refund.

Conditions for Refund:

Products must be returned in their original packaging, unused, and in the same condition as received.

Refunds will be processed in the original form of payment used for the purchase.

Shipping charges are non-refundable unless the return is due to an error on our part.

Cancellation Policy for Olivkart FZE LLC

Welcome to “Olivkart.com”. At Olivkart FZE LLC, we understand that circumstances may arise where you need to cancel an order. Our Cancellation Policy is designed to provide clarity on the cancellation process for orders placed on our platform.

Customer can cancel their order within 24 hours, by making a purchase on Olivkart.com, you agree to the terms outlined in this Cancellation Policy.

Order Cancellation:

Cancellation Window:

Orders can be canceled within 24 hours of placement. To request a cancellation, please contact our Customer Service team at [support@olivkart.com] with your order number and reason for cancellation.

Exceptions:

Some orders may be processed for shipment within a few hours. In such cases, we may not be able to cancel the order. Please contact us as soon as possible for assistance.

Refund Process:

Contact Customer Service:

To initiate a cancellation and refund, contact our Customer Service team within the specified timeframe.

Cancellation Confirmation:

Once the cancellation is confirmed, we will process the refund. Please note that the refund amount will exclude any applicable service charges.

Refund Timeframe:

After the cancellation is confirmed, please allow up to 10 working days for the refunded amount to be credited to your account. The timeframe may vary based on your financial institution.

Conditions for Refund:

Cancellations are only accepted within the specified timeframe and must be requested through our Customer Service team.

Refunds will be done only through the Original Mode of Payment.

Service charges are non-refundable and will be deducted from the total refund amount.

No Refund and Cancellation policies

At Olivkart FZE LLC, we stand by the quality and integrity of our natural products. Due to the nature of our offerings, we maintain a strict no refund policy and no cancellation policy for specific order and the time duration has been placed.

Why No Refunds?

Our commitment to offering premium natural products means that each item is carefully curated and handled with utmost care. We ensure that our customers receive products of the highest quality. As such, refunds are not provided except in cases of damaged or defective items upon delivery.

No Cancellation Policy

Once an order is placed, it cannot be after order is transit for delivery. This policy ensures efficient processing and timely delivery of orders to our valued customers.

Exception for Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact us immediately. We will promptly address the issue and provide a replacement or refund as appropriate.

Return & Refund Policy

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Contact Us:

If you have any questions or concerns about our Cancellation Policy, please contact our Customer Service team at [support@olivkart.com].

Thank you for choosing Olivkart.com. We value your satisfaction and strive to provide you with a seamless shopping experience.

Olivkart FZE LLC

Cookies Policy

Welcome to Olivkart FZE LLC. This Cookie Policy explains how we use cookies and similar technologies on our website. By using our website, you consent to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

How We Use Cookies?

At Olivkart FZE LLC, we use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the website and use its features. Without these cookies, certain functionalities may be unavailable.

Analytics Cookies: We use analytics cookies to collect information about how visitors use our website. This helps us analyze data such as which pages are most popular, how long visitors spend on our site, and how they arrived at our site. The information collected is used to improve the performance and user experience of our website.

Advertising Cookies: We may use advertising cookies to deliver advertisements that are relevant to your interests. These cookies may track your browsing habits and allow us to display targeted ads based on your preferences and behavior.

Functionality Cookies: Functionality cookies are used to remember choices you make and provide enhanced features, such as remembering your login details or language preferences.

Third-Party Cookies: Some cookies may be set by third-party services that appear on our website. These third parties may use cookies to track your online activity and provide targeted advertisements.

Your Cookie Choices

You have the option to accept or decline cookies when you visit our website. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality of our website and your ability to access certain features.

Updating Our Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about our Delivery Policy or the delivery of your order, please contact our Customer Service team at [support@olivkart.com].

Thank you for visiting Olivkart FZE LLC and for reviewing our Cookie Policy.